Privacy policy

What we collect

Customers

• Account and contact details: name, mobile number, email (optional), profile photo (optional).
• Delivery details: addresses you save and the map pin you drop, so the rider can find you and the delivery fee can be worked out. The app uses your location only while you are choosing a delivery pin, and only if you allow it.
• Orders and bookings: what you order, notes, pre-order times, ratings and comments, loyalty points, event requests (date, guests, venue, menu, setup, decoration and dietary details), and company details if you ask for an invoice.
• Photos and files you send: reference photos for custom cakes, and files you attach to an event request (for example an agenda or decoration ideas).
• Payments: card payments are made on Bank of Maldives (BML) pages. We do not see or store your card number; we keep the payment amount, status and reference. If you pay by bank transfer, we keep the receipt you send.
• Notifications: if you allow them, a push notification token for your device so we can send order updates.

Riders

• Location while on shift: the Rider app shares the rider's location, including in the background, only while the rider is online. This is used to offer nearby jobs, show the rider to the customer and our team during a delivery, and record shifts. It stops when the rider goes offline.
• Delivery photos: a photo taken at the door (optional), shared with that order's customer.
• Work records: shifts, deliveries, cash collected and handed in, ratings.

Outlet and kitchen staff

• Login, the orders handled, stock records and package photos, and who did what (an activity log).

Automatically

• Basic technical information needed to run the service, such as sign-in sessions and error logs from our hosting providers.

How we use it

• To take, prepare, deliver and support your orders and event bookings, and to contact you about them.
• To take payments, issue receipts, quotes and invoices, and keep the records the law requires.
• To run deliveries safely: assigning riders, showing delivery progress, and checking problems.
• To run loyalty rewards and, if you agree, tell you about offers.
• To keep the service secure and prevent fraud.

We do not sell your information and we do not use it for third-party advertising.

Who we share it with

• The outlet and the rider handling your order see what they need: your name, phone, order, and delivery address and pin.
• Bank of Maldives (BML) processes card payments.
• Dhiraagu delivers sign-in codes and order text messages.
• Service providers that host and run the service for us: Supabase (database and file storage), Vercel (website hosting), Expo, Google and Apple (app notifications and maps). They process data only on our behalf.
• Authorities, when the law requires it.

How we protect it

Information is sent over encrypted connections. Access is limited by role: each customer sees only their own orders, each outlet only its own orders, and each rider only their jobs. Photos and files from orders, deliveries, receipts and event requests are stored privately and opened with links that expire.

How long we keep it

• Rider location history is deleted automatically after a limited period (currently 30 days).
• Order, payment and invoice records are kept as long as accounting and tax rules require.
• Everything else is kept while your account is open, and removed or anonymised when you delete it.

Deleting your account

You can delete your FeedExpress account at any time:

1. In the FeedExpress app: Me → Settings → Delete my account, type DELETE and confirm.
2. Or contact us (below) from the phone number on your account and ask us to delete it.

When you delete your account, we remove your name, email, profile photo, saved addresses, favourites and notification tokens, and close your login. Past orders and bookings stay, without your personal details, because we must keep sales records.

Your choices and rights

• See and correct your details under Me in the app, or Account on the website.
• Turn notifications or location access off at any time in your phone's settings.
• Ask us for a copy of your information, or to correct or delete it.

Children

FeedExpress is not meant for children under 13, and we do not knowingly collect their information.

Changes

If we change this policy, we will update it here and change the date at the top.

Contact us

Questions or requests about your information: call or WhatsApp the FeedExpress support number shown at the bottom of this page, or speak to us at any of our outlets.

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